My domain is active and I have renewed my hosting service but I cannot access my website. What should I do? Print

When you have renewed your hosting service and have an active domain but you're unable to access your website, it is likely that your browser has cached your website.

Solutions:

1. Refresh the website by pressing Ctrl + F5
2. Remove caching history on your browser.
   1. Google Chrome:
      • press Ctrl+Shift+Delete
      • Set the time range to All Time
      • Only check the box for Cached Images and Files and press Clear data
   2. Firefox
      • press Ctrl + Shift + Delete
        
      • Set the time range to Everything
      • Only check the box for Cache and press Clear Now